The Ultimate Guide to Automating Your Airbnb Messages (+ FREE Template)

In the competitive world of short-term rentals, exceptional guest communication is key to ensuring positive reviews and repeat bookings. Automating your messages can significantly improve your efficiency and guest satisfaction. In this guide, we’ll delve into the benefits of automating your messages, the types of messages to have pre-written, and how you can streamline your operations with a free PDF of message templates.

Why Automate Your Messages?

1. Save Time and Increase Efficiency
Automating messages saves you from the repetitive task of sending the same information to every guest. Instead, you can focus on other important aspects of managing your rental.

2. Consistent Communication
Automated messages ensure that every guest receives the same high level of communication. This consistency helps in setting the right expectations and providing a seamless experience.

3. Enhanced Guest Experience
Timely and informative messages make guests feel well-cared for, which can lead to better reviews and higher satisfaction rates. 

Types of Messages to Automate

Most of the terms written between the [ ] can be replaced with shortcodes. Shortcodes are placeholders you can choose that automatically fill in guest, reservation, and listing details. Find the full list of shortcodes you can use here.

1. Booking Confirmation
Send an immediate confirmation with all necessary details as soon as a booking is made.

Example:
"Thank you for booking with us! We’re excited to host you from [Check-in Date] to [Check-out Date]. Here are the details of your reservation: [Reservation Details]. We’ll be in touch with more information soon!"

2. Pre-Arrival Information
Provide your guests with essential information a few days before their arrival, such as check-in instructions, directions, and local attractions.

Example:
"We’re looking forward to your stay! To help you prepare, here’s everything you need to know about checking in: [Check-in Instructions]. If you have any questions, feel free to reach out."

3. Check-In Reminder
A reminder message on the day of arrival can ensure that guests have everything they need and know how to reach you if necessary.

Example:
"Today’s the day! We can’t wait to welcome you. Remember, check-in starts at [Check-in Time]. Here are your check-in instructions once more: [Check-in Instructions]. Safe travels!"

4. Welcome Message
A personalized welcome message after check-in can make guests feel at home and encourage them to contact you if they need anything.

Example:
"Welcome to our home! We hope you had a smooth check-in. If you need any assistance or have questions about the area, please don’t hesitate to contact us. Enjoy your stay!"

5. Mid-Stay Check-In
Check in with your guests mid-stay to ensure everything is going well and to address any potential issues.

Example:
"Hi [Guest Name], we hope you’re enjoying your stay so far. If there’s anything we can do to make it better, please let us know. We’re here to help!"

6. Check-Out Reminder
Send a reminder a day before check-out with instructions and any other necessary information.

Example:
"Just a quick reminder that check-out is tomorrow by [Check-out Time]. Here’s what you need to know about the process: [Check-out Instructions]. We hope you had a wonderful stay!"

7. Post-Stay Thank You
A thank you message after check-out can leave a lasting positive impression and encourage guests to leave a review.

Example:
"Thank you for staying with us! We hope you had a great time. If you enjoyed your stay, we’d love to hear your feedback. Please consider leaving us a review. Safe travels!"

How to Set Up Automated Messages

Setting up automated messages on Airbnb is a straightforward process. Here’s how you can do it:

1. Go to Messaging Settings: Click "Messages" on your dashboard, then "Menu".
2. Find Scheduled Messages: In "Settings", click "Scheduled messages".
3. Create a New Template: Click "+ New message".
4. Name Your Template: Enter a clear, identifiable name.
5. Write Your Message: Compose your message and add shortcodes for customization.
6. Set Language Preferences: Match the language settings to your message.
7. Choose Listings: Select which listings this message applies to.
8. Set Triggers: Choose an action like "Booking confirmed", "Check-in", or "Checkout" to trigger the message.
9. Schedule Timing: Specify when to send the message, relative to the trigger.
10. Save: Click "Save" to store your automated message.

Done-For-You Message Templates

To make the process even easier, we’ve created a comprehensive PDF of 10+ message templates that you can use to streamline your guest communication. 

Automating your guest messages can transform your short-term rental business, making it more efficient and enhancing the guest experience. By using the templates and tips provided, you’ll be well on your way to providing exceptional service with minimal effort.

Ready to elevate your guest communication? Download our free messages template PDF and start automating today!

Want more tools to save time?

Maximize your efficiency with our Short Term Rental Welcome Book Template! This comprehensive guide provides your guests with all the information they need for a perfect stay, reducing the number of inquiries and enhancing their experience.

Make your hosting life easier and ensure a smooth experience for your guests and take your guest communication to the next level!

 

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