8 Things You MUST Include in Your Airbnb Welcome Book
A short term rental welcome book can be the ultimate guide for your guests, giving them all they need to know about their stay in one convenient place. Not only does it help set a professional tone, but it also increases your guests' comfort, builds trust, and can even lead to better reviews! Here are the eight must-have items to include in your Airbnb welcome book to ensure your guests have a smooth and memorable experience.
Pro Tip: Want even more tips on maximizing your Airbnb listing? Check out our guide to creating the best Airbnb listing for advice on highlighting essential features that guests look for.
1. Welcome Message & Host Introduction
A warm welcome message is a great way to make guests feel at home right away. It sets a friendly tone and offers an opportunity to introduce yourself as the host. Include a brief “meet your host” section to give guests insight into who you are and why you love hosting. It’s also a great way to mention any unique aspects of your rental!
2. House Rules
Clearly outlining your house rules helps manage expectations and prevent misunderstandings. Include guidelines on noise, smoking, pet policies, and any other rules unique to your property. Be sure to use a positive tone so it feels less like a list of restrictions and more like a friendly guide.
3. Wi-Fi & Contact Information
Wi-Fi is essential for nearly all guests, so make sure it’s prominently displayed. Include the network name and password, as well as your preferred method of contact in case they need assistance. This small detail goes a long way in ensuring a smooth stay.
4. Check-In, Check-Out, & Parking Information
Details about check-in and check-out times, as well as any special instructions for parking, are important to share in advance. This helps guests avoid confusion and reduces the number of inquiries you’ll receive regarding arrival and departure.
5. Local Recommendations: Dining, Activities, & Transportation
Highlighting the best local dining spots, popular activities, nightlife options, and transportation methods is a fantastic way to enhance your guests’ experience. Tailor this list to include nearby attractions, parks, or kid-friendly options, based on the interests of your typical guests.
6. Appliance & Electronics Instructions
Provide instructions for any essential appliances or electronics like the TV, thermostat, coffee maker, or laundry machines. A quick “how-to” will prevent guests from feeling frustrated and can prevent damage to your property by improper use.
7. Safety Information & Emergency Contacts
Safety information is crucial for guest peace of mind. Include emergency contacts (like local police or fire department) and instructions on what to do in case of fire or other emergencies. Also, include any evacuation instructions specific to your property, if needed.
8. Checkout Instructions & Thank You Message
Finally, outline the steps guests should follow before leaving, like tidying up, disposing of trash, or returning keys. Wrap it up with a thank-you message to show appreciation for their stay, which adds a warm touch to the end of their visit.
Don't have the time?
Creating a professional and comprehensive welcome book from scratch can be time-consuming. Our Short Term Rental Welcome Book Template simplifies the process with fully customizable sections, beautiful covers, bonus templates, and even QR code signs—all designed to make your guest experience unforgettable. Get started today and take one step closer to glowing reviews and happier guests!
Make your hosting life easier and ensure a smooth experience for your guests and take your guest communication to the next level!
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